FAQ

Q: I have a specific application, how can I get a solution for my request?
A: Just send us an email, we will gladly provide all our support.

Q: I need some electrical equipment not listed in your website. Can you help?
A: Yes, we can supply any electrical equipment available either from EU, USA, China or Japan.

Q: Do you have customer support?
A: Of course, we are here to serve our customers to the best of our abilities, via phone, email or direct visit.

Q: Should I pay the VAT?
A: Within the EU, VAT is deductable for registered companies only. Also for export outside EU, VAT is also deductable, so if you are outside EU, VAT will be deducted from your invoice.

Q: How is the warranty solved?
A: We can either replace the deffective part or the entire product.

Q: Is there a post-warranty available?
A: Yes, we can provide either an extended warranty or post-warranty services. Just ask us.

Q: I want to have a top quality photovoltaic installation, not a cheap system. What do you offer?
A: We provide at least two of the best solutions of the market and we are here to discuss all of the characteristics and differences between the offers.

For more information, please contact us: orders@poweracu.com / +40 735 080 844